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1. Is this a haunted house or an escape room?
Short answer, no. But let a Delusion fan explain further: “If you’re looking for jump scares, you’re going to be disappointed. If you’re looking for a fully engaging interactive experience that takes you through a roller coaster of a story, then this is the play you need to see.” Well said Delusional! Think of this as a moving play. Enter our world and become a character in an epic tale of adventure, mystery and horror. This is interactive theatre. Stories experienced in a way only Delusion can. Many guests return multiple times to fully engage with the story, action and characters since there are branching narratives. There is much depth to this experience if you’re willing to simply let go.

2. How scary is Delusion?
How scary depends on how far you let yourself go. To fully realize the world of Delusion, your mind must release you from the constraints of rational thought. Allow yourself to enter a world of adventure and mystery… leaving your former life behind. Creator Jon Braver always says he’s not out to scare the hell out of people. He simply wants to tell epic tale in a unique way. Delusion is beautiful, suspensful, adventurous and haunting. But in the end, it’s all great fun! After the show, people held each other, laughed and were dying to go again!

3. Any warnings/emotional triggers I should know about?
TBD for next live show.

4. How long is the play? How many people per group?
TBD for next live show.

5. Is there a cell phone policy?
Strict. We want our guests to fully realize their journey. To stay present. Unencumbered. To that end, when you being the play you will be asked to check in your coats, bags, wallet/purse, phone and watches. Your belongings will be stored until the end of the experience. Again, you are not allowed to bring your phone into the venue under any circumstances. If you cannot abide by these rules, that are meant to enhance the experience for all, then please do not purchase a ticket.

6. Where is the venue?
TBD for next live show.

7. Where can I park?
TBD for next live show.

8. Is it a new play this year?
TBD.

9. What should I wear?
VERY IMPORTANT: Very physical show. You will be running, crawling and climbing. Absolutely NO HIGH HEELS, NO MASKS, NO PERSONAL BELONGINGS. Wear nothing that would impede your movement. We can't have anyone carrying their purse or other personal items into the show. WEAR COMFORTABLE SHOES and CLOTHES so you don't mind getting a bit scuffed and dirty! Seriously! This warning isn't heeded very well every year! Please pay close attention to it!

10. Are you serving alcohol? Or any food and/or drink?
TBD for next live show.

11. What rules must I follow while visiting delusion?
We have a few basic rules which must be followed at all times:
• We have a deep respect for our actors and crew... and so should you. Anyone deemed disrespectful in any way towards them or the production overall, will be removed from the paly and/or premises with no refund.
• Absolutely no cell phones inside the venue you will be REMOVED FROM THE PLAY WITH NO REFUND if you do not follow these rules. You MUST check your belongings at the lounge, or leave them in the car. Enter the world unencumbered.
• NO TALKING during the play UNLESS you are engaged in conversation with an actor.
• Do not touch any stuntpersons, actors, or staff at any time... UNLESS asked to.
• Do not bring weapons, alcoholic beverages, or pets onto the property.
• Smoking is strictly prohibited within all areas (including the use of e-cigarettes). (Per LA County Fire Code). Any person(s) found in possession of alcohol, or who appear to be under the influence of alcohol will be refused admission removed from the experience without right to refund.

12. How much time should I allocate for the evening?
ARRIVE EARLY! NO LATE ENTRY WHATSOEVER! TBD for next live show.

13. Is there an age restriction?
TBD for next live show.

14. Is the venue handicap accessible?
TBD for next live show.

15. Do you have discounts?
TBD for next live show.

16. Can I take pictures or video?
Before the show, sure! While in the show? NO WAY! You MUST check-in your belongings.

17. How long is the wait in line?
Wait times for your play will vary depending on the night of your visit. Our tickets are timed so there will hopefuly not be too long a wait... but remember that the lounge is PART OF the experience so get there early and stay after... it'll be worth it trust us!

18. What happens if I break the rules?
We reserve the right to refuse admission and to remove from the experience, in its absolute discretion and without giving any reasons, any person failing to comply with the terms and conditions or whos presence is, in its absolute discretion, a source of danger or disruption and shall have no obligation to give any reason.

19. Will Delusion close if it rains?
TBD for next live show.

20. How can I join the crew of Delusion?
E-mail jon@enterdelusion.com and tell us a bit about yourself and what you're interested in. If you're a performer then e-mail casting@enterdelusion.com.

21. I have problems with my ticket, can you help me?
Contact customerservice@ovationtix.com OR 1-866-811-4111

22. Can I change/refund my ticket?
NO EXCHANGES OR REFUNDS ALLOWED. Tickets are transferable so feel free to make an exchange through a 3rd party. In addition, Delusion reserves the right to remove a person from the premises with NO REFUND if at anytime they feel this person is a danger to others, or disruptive to the theater experience.

 
 
 
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